Privacy Policy
Issue Date: 23 January 2025
1. Privacy commitment
We at Playsense Limited (“we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Notice describes our practices with respect to Personal Data (“Personal Data” or “data” or “information”) we collect from or about you when you use our website and services (collectively, “Services”). This Privacy Notice also describes your options as well as your rights when it comes to your Personal Data.
Playsense Limited is the controller of the Personal Data obtained via our Services meaning that we are the organisation legally responsible for deciding how and for what purposes it is used.
Askolt is part of Playsense Limited https://playsense.agency/ and if you have any questions or want more details about how we use Personal Information, you can contact us at 10 Spyrou Kyprianou, Flat G1, 4001 Limassol, Cyprus or via email at dpo@askolt.ai
By using our Services, you acknowledge that certain Personal Data will have to be collected about you in order to provide these Services to you.
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Basic contact and identification information: You provide us with your name and contact details such as email address while you interact with our Services or while you complete our customer survey or provide us with feedback via email or through any other form of inquiry.
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User Content: When you use our Services, we may collect Personal Data that is included in the input, file uploads, or feedback that you provide to our Services.
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Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.
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Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
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Social Media information: We have pages on social media. When you interact with those pages, we may collect Personal Data that you choose to provide us such as your contact details.
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Other Information You Provide: We may collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your age or identity.
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Cookies and similar data collection technologies: These are collected automatically from your interactions with our website. When accessing our website, we collect data based on each access to the server. We use tracking technologies such as cookies to collect information about the way you interact with our website. This may include the browser types and versions used; the operating system used for access; the time and date of an access; the pages of the website that you visit; referrer URL; the IP address of your device; and what items were clicked on a page.
3. How we use the personal data and on which legal bases
Under data protection law, we (and all controllers) are only permitted to process Personal Data for a specific purpose if we have a lawful basis for that purpose. We have set out below the purposes for which we process your Personal Data and the applicable lawful basis.
Purpose
Lawful
We may also process your Personal Data for purposes which are compatible with those listed above.
Where we intend to introduce any new processing purpose we will update the table above.
4. Automated decision-making
Parts of our Services are provided by artificial intelligence tools. These tools are automated, but we do not deploy automated decision-making, including profiling, via these tools which could produce legal or similarly significant effects for you.
5. Disclosure of personal data
In certain circumstances we may disclose your Personal Data to:
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Processors (such as vendors and service providers): We use processors to assist us in meeting business operations needs and to perform certain services and functions. We may disclose Personal Data to processors, including providers of hosting services, customer service vendors, cloud services, content delivery services, data warehouse services, support and safety monitoring services, email communication software, web analytics services, payment and transaction providers, and other information technology services providers. These organisations are contractually obligated only to process your personal data in accordance with our instructions. Any processing by our processors will be consistent with this Privacy Notice.
Our main processor is OpenAI Platform (API) which trains an artificial intelligence model called ChatGPT and interacts in a dialogue format which makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate request.
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Business Transfers: We may disclose your personal data as part of a corporate transaction, including a purchase of all or part of our business, investment, reorganization, bankruptcy, receivership, or transition of service to another provider. Your personal data and other information may be disclosed in the diligence process with counterparties and others involved in such corporate transactions and may be transferred to a successor or affiliate as part of any completed transaction along with other assets.
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Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
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Affiliates: We may disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Playsense Limited. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Notice.
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Third parties: We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information, such as to receive marketing from such a third party.
6. How long do we keep your data
We will retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. It shall be deleted when it no longer serves the purpose for processing or shall be anonymized and therefore will no longer constitute Personal Data.
How long we retain Personal Data will depend on a number of factors, such as:
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Our purpose for processing the data (such as whether we need to retain the data to provide our Services);
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The amount, nature, and sensitivity of the data;
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The potential risk of harm from unauthorized use or disclosure of the data;
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Any legal requirements that we are subject to.
7. Your rights
You have the following statutory rights in relation to your Personal Data:
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Right to access: You have the right to request access to the Personal Data we hold about you.
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Right to erasure (also known as the right to be forgotten): You have the right to request that we delete your Personal Data in certain situations.
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Right to erasure (also known as rectification): You have the right to request that we delete your Personal Data in certain situations.
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Right to restrict processing: You have the right to request us to restrict processing of your Personal Data in certain circumstances.
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Right to data portability: You have the right to receive your Personal Data in a structured commonly used and machine- readable form and to transmit that data to a third party.
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Right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
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Right of objection: You have the right to object to any processing that is undertaken in respect of our legitimate.
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Right to withdraw your consent—where we rely on consent as the legal basis for processing at any time.
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Right to object to direct marketing: You have the right to object to our processing of your personal data for direct marketing purposes. You can exercise this right by contacting us at dpo@placy.ai or using the “unsubscribe” link in emails.
To exercise any of your rights, please contact us at dpo@askolt.ai. When contacting us, please provide enough information to identify yourself and let us know which right(s) you want to exercise and the information to which your request relates.
Withdrawing consent will not affect the lawfulness of our use of your Personal Data in reliance on that consent before it was withdrawn.
Please note that these rights are not absolute (save for objecting to direct marketing) and may be limited in certain circumstances, such as when fulfilling your request would reveal personal data about another person or if we are required by law or have compelling legitimate interests to continue processing your information.
Please note that exercising some of these rights may impact our ability to provide our Services to you. We will inform you of any such impact when you make a request to exercise your rights.
You also have the right to complain to your local supervisory authority, although we ask that you raise any concerns with us in the first instance. Further information is provided below.
8. International transfers
Your Personal Data may be processed outside of the EEA where our affiliates, partners, merchants, or service providers may be located.
We transfer your Personal Data, we will do so pursuant to applicable data protection laws. To transfer your personal data to other jurisdictions, we rely on the European Commission’s adequacy decisions on certain countries and, for other jurisdictions, we rely on the Standard Contractual Clauses as approved by the European Commission.
9. Securing of your personal data
We have appropriate security measures to prevent personal data from being accidentally lost, used or accessed unlawfully using encryption method. We will notify you and any applicable regulator of any data breach that is likely to cause risk to you.
10. Children
Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you are aware that any child's Personal Data has been shared with our website, please let us know so that we can delete that data.
11. Cookies
We use cookies to run our website. A “cookie” is a small file containing a string of characters that is sent to your web browser and uniquely identifies your browser.
Cookies help us collect information so we can better understand how you access and navigate our website. This information helps us develop and improve the design, layout, content, and function of our website. It also allows us to prevent fraud and improve our security.
We may also use cookies to track activity and click-through behavior to better understand your preferences and browsing habits and to provide a more personalized experience while visiting our website and for more personalized alerts
We use different types of cookies to run the website. You can view and manage cookies in your browser.
You can be directed to our “Cookies Policy” for more information.
12. How to contact us
If you have any questions about our Privacy Notice, the Data we hold about you or you would like to exercise one of your data protection rights please do not hesitate to contact us at dpo@askolt.ai
You may also find it helpful to refer to the guidance from the https://www.dataprotection.gov.cy/.
13. How you can complain to the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you can complain to your local supervisory authority. For those based in Cyprus, please contact the Office of the Commissioner for Personal Data Protection at https://www.dataprotection.gov.cy.
14. Changes to this privacy notice
We may update this Privacy Notice from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.